General terms and conditions

Shipping september 2016


We are moving! That is why we do not ship from 29th of august 2016 until 20th of september 2016. All orders during this period will be shipped on 22th of september 2016.

Information


Our posters are printed in high-quality, family-run print shops in Germany and Switzerland, using offset and silk-screen printing processes with lightfast colours.
The colour fastness is about 15 years. We recommend that you avoid displaying the posters at places where they are exposed to sunlight over long periods of time.

Product presentation


The colour rendering of all product images displayed on our website www.maisonalice.com may deviate from the original colours due to the settings
of your monitor and printer.

Pricing


Our prices are quoted in Euro, exclusive of VAT and shipping charges.

Modes of payment


PayPal, VISA, Mastercard, cash in advance

Packaging


In order to ensure that the posters are delivered in perfect condition, Maison Alice uses extra robust, square mailing tubes that are suitable for shipping heavy and delicate goods. Any damages must be reported immediately upon receipt.
We recommend removing the poster carefully from the tube and placing it on a flat surface in order to allow it to flatten. If a poster is kept in the mailing tube for an extended period of time, creases may appear upon removing it from the tube and
it may be difficult to flatten the paper. Maison Alice cannot grant any claims for compensation for damages caused by inappropriate handling.

Numbering


Each edition is signed and consecutively numbered by the artist. As the prints are sent from Germany and Switzerland, the order in which the numbered items are sent to the customers cannot be influenced

Shipping


Maison Alice ships to Switzerland and all EU countries. If you live in a non-EU country and are interested in knowing more about the possibility and conditions
of shipping to your country, please contact us at info@maisonalice.com. If you order from an EU country, please check with your local customs house to find out if any additional charges will be applied to your order. Our shipping partner takes responsibility for such charges and bills the recipient accordingly. We are unable to provide an estimate of these charges. We do not receive any part of/profit from customs or import fees.

Shipping to Switzerland:
8,00€
 
Shipping to Germany:
12,00€
 
Shipping to EU countries:
12,00€
 


Delivery dates


Period of delivery: 5-7 days approx.
We are committed to deliver the article(s) within the stated delivery period.
However, Maison Alice cannot grant any claims for compensation should there
be a delay in delivery.

Returns


Please contact us before returning an article to us. Purchased goods can be returned within 14 days of receipt. The articles have to be sent back free of damage and unused in the original packing. The shipping costs for returning the goods are at the buyer’s expense. The buyer is also responsible for the condition of the returned goods as well as for a possible loss during shipment. As soon as the article has arrived at Maison Alice, we will check its condition and send you a replacement. Posters returned with fingerprints, creases, tears or similar damages will not be reimbursed.
Articles can be returned to: Maison Alice, Alice Hoffmann, Genferstrasse 30, 8002 Zürich.

Personal data


Personal data is stored in our database. We will never make it available to third parties.

Copyright


The copyright of all motives, photos and merchandise belongs to Maison Alice
and the respective artists.